Browser Cache Issues
Belden Horizon Data Operations and Belden Horizon Data Manager applications use a web browser as their main interface. For optimized loading, web browsers keep a cache of files and images for recently visited websites. This avoids having to download the pages each time you visit a page.
This optimization can sometimes cause problems when the browser reads from its cache instead of downloading the latest page. This can cause unexpected behavior such as the following:
- The page looks partially loaded.
- The page looks like it has loaded but the page has strange or unusual formatting.
- Images on the page are in the wrong places.
- Strange log in and license activation issues.
Fix the Browser Cache
You can easily fix cache issues by clearing the cache. Here are some easy ways to clear a browser’s cache. These techniques should work on all Windows and Mac browsers.
- Hold down the SHIFT key while refreshing the page. This forces a refresh with an empty cache on all browsers.
- Press the CTRL + SHIFT + R key combination to force an empty cache refresh. For Safari, press CMD + R.
- Hold the CTRL + SHIFT + DELETE key combination to open the clear browser history menu. For Safari, press CMD + SHIFT + DELETE. Make sure to choose the cache option and the largest time range possible to clear the entire cache.
View and Clear Browser History
Often, clearing the browser history can help fix issues.
Press CTRL + H to view the history menu. You can clear the browsing data from this window or select a previous page from the list.
For Safari, press CMD + H key combination to view the history menu.